customer service

noun

1

a

: support with products or services provided by a business to its customers

The company has won accolades for its customer service.

The commissioner has touted several improvements in customer service, including reducing the time it takes for agents to answer the national 800 number, shortening the wait times in field offices and reducing the initial disability claims backlog.

—Tami Luhby

b

: the aspect of business that involves providing support to customers

Artificial intelligence is becoming an increasingly common part of how customer service works …

—Ingrid Lunden

2

a

: the department of a business that provides support to customers

The company has openings in customer service.

also : its staff or location

Whether you're dealing with a classic case of buyer's remorse or have questions about deals, damage to packages, or your … membership, it's good to know that you can actually speak to customer service.

—Christina Buff

… make sure to download the app. … This can save you hours waiting in theme park-sized lines at customer service.

—Erin Bendig

b

: the profession of providing business support to customers

What this means for job seekers is that … the city has become an ideal launchpad for those seeking long-term career growth in customer service, technology and related industries.

—MarketersMedia News Hub

Examples of customer service in a Sentence

Recent Examples on the Web

Some of the most useful perks are easy to miss, including, most notably, the customer service desks. —Lauren Dana Ellman, Travel + Leisure, 13 May 2026

That can enable major cost reductions, especially in functions like HR, finance, customer service, and IT. —Paul Goydan, Fortune, 13 May 2026

Not surprisingly the Chick-fil-A a mile away with great customer service is packed at all times. —Joe Kinsey Outkick, FOXNews.com, 13 May 2026

There are many ways to buy gold coins online, but a few retailers shine for customer service, affordable shipping and ease of use. —Liz Knueven, CNBC, 12 May 2026

Owners may contact customer service at 1-800-853-1403. —Gabe Hauari, USA Today, 12 May 2026

Ventrell Thompson, vice president of customer service at Entergy, said at the event that large customers like Google and AVAIO are required to pay their full cost of infrastructure needed to serve them. —Sydney Sasser, Arkansas Online, 12 May 2026

The free 10-session program provides job-readiness training, pre-employment testing support, and industry-specific skills development for careers in areas that include power delivery, plant operations, and customer service. —Nakell Williams, CBS News, 12 May 2026

Respondents also named the best stores for quick and easy shopping, organic foods, private labels, affordability, sales, customer service, and more. —Karen Brewer Grossman, Southern Living, 12 May 2026

Word History

First Known Use

1922, in the meaning defined at sense 1a

Rhymes for customer service

• disservice
• preservice
• interservice
• nervous
• nervus