customer service
noun
1
a
: support with products or services provided by a business to its customers
The company has won accolades for its customer service.
The commissioner has touted several improvements in customer service, including reducing the time it takes for agents to answer the national 800 number, shortening the wait times in field offices and reducing the initial disability claims backlog.—Tami Luhby
b
: the aspect of business that involves providing support to customers
Artificial intelligence is becoming an increasingly common part of how customer service works …—Ingrid Lunden
2
a
: the department of a business that provides support to customers
The company has openings in customer service.
also
: its staff or location
Whether you're dealing with a classic case of buyer's remorse or have questions about deals, damage to packages, or your … membership, it's good to know that you can actually speak to customer service. —Christina Buff
… make sure to download the app. … This can save you hours waiting in theme park-sized lines at customer service. —Erin Bendig
b
: the profession of providing business support to customers
What this means for job seekers is that … the city has become an ideal launchpad for those seeking long-term career growth in customer service, technology and related industries.—MarketersMedia News Hub
Cite this Entry
“Customer service.” Merriam-Webster.com Dictionary, Merriam-Webster, https://www.merriam-webster.com/dictionary/customer%20service. Accessed 28 Aug. 2026.
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